Engage Hospitality
Front Desk Night Auditor
Full Time • Hyatt House Boulder Broomfield Colorado
Benefits:
- Paid time off
Job Description:
Front Desk Night Auditors are responsible for providing professional guest service and supporting the daily operations of the front desk.
Job Duties
Duties include, but are not limited to:
- Greet guests and assist with check-in and check-out procedures;
- Process guest registrations, room assignments, and verify rates and length of stay;
- Handle reservations and assist with maximizing occupancy;
- Maintain accurate guest accounts and records;
- Balance cash drawers and ensure accurate shift transactions;
- Perform night audit duties, including reviewing and reconciling daily reports (night shift);
- Respond to guest questions, requests, and concerns in a timely and professional manner;
- Communicate with other departments to support smooth hotel operations;
- Follow all safety, security, and cash-handling procedures;
- Maintain a clean and organized front desk area;
- Support a safe and respectful work environment; and
- Perform other duties as assigned by management.
Work Expectations
- Maintain a professional appearance and positive attitude;
- Provide courteous and efficient service to guests and coworkers;
- Follow all Company policies and procedures;
- Work scheduled shifts, including evenings, weekends, holidays, and overnight shifts as required;
- Demonstrate reliability, attention to detail, and the ability to multitask.
Physical Requirements
This position requires the ability to perform job duties with or without reasonable accommodation, including:
- Standing for extended periods;
- Occasional walking, reaching, and bending;
- Use of computers, phones, and office equipment.
Hyatt Core Values
Employees are expected to demonstrate Hyatt's service culture by:
- Delivering exceptional guest experiences.
- Treating guests and colleagues with respect and professionalism.
- Maintaining high standards of cleanliness, safety, and quality.
- Working collaboratively to achieve hotel goals.
- Upholding Hyatt's commitment to diversity, inclusion, and integrity.
Compensation: $19.50 - $20.50 per hour
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